Extras

p5 Hyla and Nancy

p7 Dad and Liz

p11 and 201 Calling the doctor’s

p18 and 68 Dana and Gordon

p104 and 163 Crisis negotiation

p152 and 155 Doctor-patient training

p161 Paying at an art gallery

p165 Crisis negotiation

p169 Calling mediation

p192 Emergency call

p231 Simulated police interview

p232 Real police interview