Research

CARM is underpinned by world class research, led by Elizabeth Stokoe and Rein Sikveland, in the Department of Social Sciences at Loughborough University. 

Our work focuses on analysing real-time interaction between a variety of organizations and those who use them. We use conversation analysis to identify what works and what is less effective in communicative encounters. These findings provide the evidence that makes CARM training unique. The links below will take you to peer-reviewed journal papers and book chapters held in Loughborough University institutional repository. 

For an introduction to conversation analysis for a non-specialist audience, read Talk: The Science of Conversation.